Effective Date: September 11, 2026
Welcome to Cube Culture USA. We stand behind the quality of our liquid cultures and microscopy products and are committed to customer satisfaction. Please read our Refund & Replacement Policy carefully before placing an order.
1. Product Guarantee
All liquid cultures sold by Cube Culture USA are guaranteed to be:
- Alive and viable for microscopy study
- Free from contamination
- Professionally prepared and quality tested
Our products are covered under a 70-Day Guarantee from the date your order is marked as delivered.
2. Eligibility for Refunds or Replacements
If you experience an issue with your order within the 70-day guarantee period, you may qualify for:
- One complimentary replacement shipment OR
- A refund to your original payment method
To qualify, customers must:
- Contact us within 70 days of delivery
- Provide the order number
- Provide clear photos or videos showing the issue when requested
- Store cultures properly according to our storage recommendations
For best results, liquid cultures should be refrigerated upon arrival and never frozen.
3. Non-Refundable Situations
Refunds or replacements will NOT be provided in the following situations:
- Damage caused by improper storage or handling
- Packages left outdoors or exposed to extreme temperatures
- Incorrect shipping addresses entered by the customer
- USPS delays or tracking issues outside our control, except for discretionary review of undelivered orders described below
- Orders marked as delivered by the carrier
- Requests involving cultivation or illegal use of products
- Claims deemed unreasonable or fraudulent
Due to the sensitive nature of live cultures, orders over $60 affected by climate-related conditions may not qualify for replacement or refund. Customers are responsible for promptly retrieving delivered packages.
4. Shipping Issues
Carrier delays, missing scans, lost mail, and stolen packages do not automatically qualify for a refund or replacement. If your order remains undelivered 14 days after shipment, contact us with your order number and tracking information. We will review the circumstances and available carrier information on a case-by-case basis. This review is not an automatic guarantee of reshipment or refund.
If your tracking status shows “Label Created” for more than 72 hours (excluding weekends), please contact us for assistance.
5. Chargebacks & Fraud Prevention
We take fraudulent chargebacks seriously.
Any customer initiating a chargeback without first contacting us to resolve the issue may lose eligibility for refunds, replacements, or future purchases. Cube Culture USA reserves the right to dispute fraudulent chargebacks with supporting evidence.
6. Order Cancellations
Orders may only be canceled before shipment. Once an order has been shipped and tracking information has been issued, the order cannot be canceled.
To request a cancellation, contact us immediately at the email below.
7. Contact Information
For refund or replacement requests, please contact:
Cube Culture LLC
PO Box 487
Taylorsville, KY 40071
Email: Anthony@CubeCultureUSA.com
Website: www.cubecultureusa.com
8. Legal Disclaimer
All products sold by Cube Culture USA are intended strictly for legal microscopy and research purposes only. We do not provide cultivation advice or support illegal activity in any form. Any misuse of products voids all guarantees and protections under this policy.